Privacy Policy

Introduction

The Royal Escape Tours LLC (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you use our website at www.theroyalescapetours.com or interact with our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

2.1 Information You Provide

Full name
Email address
Phone number / WhatsApp number
Number of guests and ages
Tour preferences and booking details
Payment information (processed securely — we do not store full card details)
Any special requests or messages you send us

2.2 Information Collected Automatically

IP address and browser type
Pages visited and time spent on our website
Referring website or source
Device type and operating system

This information is collected via cookies and analytics tools to help us improve our website and services.

How We Use Your Information

To process and confirm your bookings
To communicate with you regarding your bookings, inquiries and customer support
To send booking confirmations, receipts and itinerary details
To send promotional offers and updates (only with your consent)
To improve our website, services and customer experience
To comply with legal and regulatory obligations
To prevent fraud and ensure the security of our services

Sharing Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following limited circumstances:

With tour operators, activity providers or vessel operators where necessary to fulfill your booking
With payment processing providers to securely process transactions
With our technology and hosting providers who assist in operating our website
With law enforcement or regulatory authorities where required by law

All third parties with whom we share data are required to keep your information secure and use it only for the specified purpose.

Cookies

Our website uses cookies — small text files placed on your device — to improve your browsing experience. Cookies help us:

Remember your preferences and settings
Understand how visitors use our website (via analytics tools such as Google Analytics)
Deliver relevant content and improve site performance

You can control cookie settings through your browser. Disabling cookies may affect some features of our website.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Booking records are typically retained for a minimum of 5 years for legal and accounting purposes.

Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction or alteration. All sensitive data is transmitted over secure, encrypted connections (SSL/TLS).

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights

Under applicable data protection laws, you have the following rights:

Right to access — you may request a copy of the personal data we hold about you
Right to rectification — you may request correction of inaccurate or incomplete data
Right to erasure — you may request deletion of your data, subject to legal obligations
Right to restrict processing — you may request that we limit how we use your data
Right to object — you may object to the use of your data for direct marketing
Right to data portability — you may request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@theroyalescapetours.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their respective privacy policies.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

The Royal Escape Tours LLC

Email: info@theroyalescapetours.com

Phone (UAE): +971 50 622 1108

Website: www.theroyalescapetours.com